Customer Service (877) 735-3637
Contact
Customer Service
(877) 735-3637
Monday through Thursday
8:00 am to 7:00 pm, CST

Friday
8:00 am to 5:00 pm, CST

Hearing Impaired Customers
Dial 711 or (800) 735-2989
Fax#:
(866) 926-5496
Email:

Note: please include your name and loan number on all correspondence.

Payments - Regular Mail

Selene Finance
P.O. Box 71243
Philadelphia, PA 19176-6243

Payments - Overnight Delivery

Lockbox Processing 
Selene Finance 
F/S Global Lockbox
100 Grove Road, Suite 6  
West Deptford, NJ 08066

Correspondence - Regular Mail

Selene Finance
P.O. Box 422039
Houston, TX 77242-4239

Correspondence - Overnight Delivery

Selene Finance
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

Insurance Department

To provide hazard, property, & flood documentation, please use this address:
Selene Finance
P.O. Box 100541
Florence, SC 29502-0541
Fax #: (843) 413-7990

For insurance questions, please call this number:
Telephone #: (866) 920-0495

Insurance Claims Department

To submit a loss draft claim, please use this address:
Selene Finance
P.O. Box 100546
Florence, SC 29502-0546
Fax #: (843) 413-7993

For loss draft questions, please call this number:
Telephone #: (866) 920-0497

Property Tax Department

To provide tax documentation, please use this address:
Selene Finance 
P.O. Box 961294
Ft. Worth, TX 76161-0294 
Fax #: (817) 826-0109

For property tax questions, please call this number:
Telephone #: (877) 735-3637

Customer Disputes

At Selene Finance LP (“Selene”), we hold ourselves to the highest standards of customer service, working honestly and fairly with all of our customers and clients. We provide services to address our customers’ unique circumstances, including numerous payment options, extended hours of operation and associates who are trained to provide knowledgeable assistance. We do our best to do things right the first time. Unfortunately, sometimes issues still arise. To help you in these situations, we've established the Selene Escalation Agent role. This resource is available to help if you are dissatisfied with the resolution of an issue or with the service you have received from Selene.

While the actual servicing of your loan is handled by our loan servicing operations, the Escalation Agent is well versed in loan servicing and industry-related laws, regulations and practices. Using this knowledge, the Escalation Agent will acknowledge your inquiry within 3 business days and review your specific situation, looking into any aspect that appears unreasonable or improper. Based on these findings, the Escalation Agent will make necessary recommendations for resolution and will communicate the decision directly to you within 15 days of the receipt of your inquiry.

First time issues should be directed to our Customer Service department at CustomerService@SeleneFinance.com  or (877) 735-3637.

You may send your written request and documentation to support your claim to the Selene Escalation Agent through the following channels:

Selene Finance ATTN: Escalation Agent 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500

HAMP Customer Disputes

If you recently received a Non-Approval Notice for a Home Affordable Modification from Selene Finance and believe you were wrongfully denied, you have 30 calendar days from the date of the notice to dispute the denial. You will need to send a written request along with evidence to support your claim for the denial reason, to one of the following physical or electronic addresses:

Email:
HAMPCustomerDisputes@SeleneFinance.com

Regular or Overnight Mail:
Selene Finance
ATTN: HAMP Case Escalation Specialist
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

For HAMP dispute questions, please call this number:
Telephone #: (877) 768-3761

Equal Housing Lender. © 2012 Selene Finance LP, 9990 Richmond Avenue, Suite 400 South, Houston, TX, 77042. "Selene" is a trademark of Selene Holdings LLC. All rights reserved. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. NMLS #6312. NMLS Consumer Website