Payments - Regular Mail

Selene Finance
P.O. Box 421639
Houston, TX 77242-1639

Correspondence - Regular Mail

Selene Finance
P.O. Box 422039
Houston, TX 77242-4239

Payments and Correspondence - Overnight Delivery

Selene Finance
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042

HAMP Customer Disputes

If you recently received a Non-Approval Notice for a Home Affordable Modification from Selene Finance and believe you were wrongfully denied, you have 30 calendar days from the date of the notice to dispute the denial. You will need to send a written request along with evidence to support your claim for the denial reason, to one of the following:

Email:
HAMPCustomerDisputes@SeleneFinance.com

Regular or Overnight Mail:
Selene Finance Attn: HAMP Case Escalation Specialist
9990 Richmond Ave., Suite 400 South
Houston, TX 77042

For HAMP dispute questions, please call this number:
Telephone #: 1-877-768-3761

Insurance Department

To provide hazard, property, & flood documentation, please use this address:
Selene Finance
P. O. Box 100541
Florence, SC 29502-0541
Fax #: 1-843-413-7990

For insurance questions, please call this number:
Telephone #: 1-866-920-0495

Insurance Claims Department

To submit a loss draft claim, please use this address:
Selene Finance
P. O. Box 100546
Florence, SC 29502-0546
Fax #: 1-843-413-7993

For loss draft questions, please call this number:
Telephone #: 1-866-920-0497

Property Tax Department

To provide tax documentation, please use this address:
Selene Finance
ATTN: Tax Department
P.O. Box 5515
Pasadena, CA 91117-0515
Fax #: 1-626-345-2046

For tax questions, please call this number:
Telephone #: 1-800-317-4705