Customer Service (877) 735-3637
Customer Service
(877) 735-3637
Monday through Thursday
8:00 am to 9:00 pm, CST

8:00 am to 5:00 pm, CST

Hearing Impaired Customers
Dial 711 or (800) 735-2989

Note: please include your name and loan number on all correspondence.

Payments - Regular Mail

Selene Finance LP
P.O. Box 71243
Philadelphia, PA 19176-6243

Payments - Overnight Delivery

Lockbox Processing 
Selene Finance LP 
F/S Global Lockbox
100 Grove Road, Suite 6  
West Deptford, NJ 08066

Correspondence - Regular

Selene Finance LP
P. O. Box 8619
Philadelphia, PA 19101-8619

Correspondence - Overnight Mail

Selene Finance LP
3501 Olympus Blvd, Suite 500
Dallas, TX 75019

Insurance Department

To provide hazard, property, & flood documentation, please use this address:
Selene Finance LP
P.O. Box 461470
San Antonio, TX 78246
Fax #: (866) 816-6837

For insurance questions, please call this number:
Telephone #: (866) 318-1084

Insurance Claims Department

To submit a loss draft claim, please use this address:
Selene Finance LP
Attn: Loss Drafts
P. O. Box 692396
San Antonio, TX 78269-2396
Fax #: (866) 557-2063

For loss draft questions, please call this number:
Telephone #: (866) 314-0056

Property Tax Department

To provide tax documentation, please use this address:
Selene Finance LP 
P.O. Box 9217
Coppell, TX 75019 
Fax #: (817) 826-0109

For property tax questions, please call this number:
Telephone #: (877) 735-3637

To submit a written Notice of Error, Request for Information or Qualified Written Request, send correspondence to our designated address:

Selene Finance LP
ATTN: Customer Service Research
P.O. Box 8279
Philadelphia, PA 19101-8279

For New York Customers

Selene Finance LP is registered with the Superintendent. You may file complaints and obtain further information about Selene Finance LP by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at

Texas Customers

Complaints regarding the servicing of your mortgage should be sent to

The Department of Savings and Mortgage Lending,
2601 North Lamar, Suite 201,
Austin, TX 78705.

A toll - free consumer hotline is available at (877) 276-5550.

Oregon Customers

To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at (888) 877-4894S. or visit

Equal Housing Lender. ® 2022 Selene Finance LP, 3501 Olympus Blvd., Suite 500, Dallas, TX 75019. "SELENE" is a trademark of Selene Finance LP. All rights reserved. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. NMLS #6312. NMLS Consumer Website