CONTACT US

IMPORTANT: In order for Selene Finance to process requests and/or payments, please include the property address.

Residential Contact Information

Call Us:
For mortgage assistance or customer service questions, call us at: (877) 735-3637

For Hearing Impaired Customers:
Dial 711 or (800) 735-2989

Our hours of operations are:

Monday through Thursday
8:00 a.m to 9:00 p.m CT
Friday
8:00 a.m to 5:00 p.m CT

Customer Service

Mail:
Selene Finance LP
PO Box 8619
Philidelphia, PA 19101-8619

Correspondence:
Overnight Mail (FedEx, UPS Only)
Selene Finance LP
ATTN: Customer Service Department
1900 Frost Road, Suite 100
Bristol, PA 19007

Fax: (866) 926-5496

Email (including Payoff Requests):
customerservice@selenefinance.com

For Mortgage Assistance

Mail:
Selene Finance LP
PO Box 8619
Philadelphia, PA 19101-8619

Fax: (866) 926-5498

Email: loanresolution@selenefinance.com

Commercial/Business Loans

Our hours of operations are:

Monday through Friday
8:00 a.m to 5:00 p.m CT

For Payoffs and/or Partial Payoff Release requests, please email:
payoffloanadvisorgroup@selenefinance.com

Payment Information

Regular Mail:
Selene Finance LP
ATTN: Cashiering Department
PO Box 660369
Dallas, TX 75266-0369

Overnight Delivery:
Selene Finance LP
Lockbox Services 660369
2975 Regent Blvd, Suite 100
Irving TX 75063

Exclusive address for Notices of Error, Request for Information, and Qulaified Written Requests:

Selene Finance LP
ATTN: Customer Correspondence
PO Box 8279
Philadelphia, PA 19101-8279

Customer Disputes

Money Gram

Blue Form

Tel: 800-555-3133

Cost is determined by payment amount, following tier below:

$50 = $5.99
$50.01 - $250 = $9.99
$250.01 - $500 = $13.99
$500.01 - $1,000 = $15.99
$1000.01 - $10,000 = $17.99

Payment limits may vary by location
Code: 6440

Money Gram - International Agent Cash Limits

MoneyGram International Current limits

Current-Subject to Change

1. Walmart Limit: $8,000 (Rolling 30 day $8k aggregate limit)

2. CVS Limit: $2,000

3. Advance America: $3,000

4. All other agents: $9,100
*smaller mom and pop location may determine lower limits

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  • Customer Disputes

    To submit a written notice of error or request for information

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