CONTACT US
Important: To ensure your request or payment is processed without delay, please include your property address.
Payments
General Payments
Selene Finance LP
ATTN: Cashiering Department
PO Box 660369
Dallas, TX 75266-0369
Overnight Payments
Selene Finance LP
Lockbox Services 660369
2975 Regent Blvd, Suite 100
Irving, TX 75063-3157
MoneyGram
Tel: (800)-555-3133
Code: 6440
Reference Loan Number
Email and Fax
General Email
Email: payoffquotes@selenefinance.com
Fax: (866) 926-5496
Payoff Request
Mortgage Assistance
Email: loanresolution@selenefinance.com
Fax: (866) 926-5498
Payoffs and/or Partial Payoff Release Requests (Commercial)
General Correspondence and Mortgage Assistance
Selene Finance LP
PO Box 8619
Philadelphia, PA 19101-8619
Overnight Correspondence
Selene Finance LP
ATTN: Customer Service Department
1900 Frost Road, Suite 100
Bristol, PA 19007-1519
Exclusive address for Notice of Error, Request for Information, Qualified Written Requests, and HELOC Billing Disputes
Selene Finance LP
ATTN: Customer Correspondence
PO Box 8279
Philadelphia, PA 19101-8279
Phone
Important: To ensure faster service, please call the number that matches your loan type. Residential and commercial loans are serviced on separate lines.
Residential Customer Service
*Residential mortgages, consumer home loans, and HELOC accounts
(877)-735-3637
Hearing Impaired Customers
Dial 711 or (800)-735-2989
Hours of operation:
Monday - Thursday
8:00 a.m. to 9:00 p.m. CT
Friday
8:00 a.m. to 5:00 p.m. CT
Commercial & Business Purpose Customer Service
*Commercial, investment, and business-purpose loan accounts only
(855)-768-5100
Hours of operation:
Monday - Friday
8:00 a.m. to 5:00 p.m. CT
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Insurance Department
How to provide hazard insurance, property and flood documentation
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Tax Department
How to provide property tax documentation and make inquiries
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Customer Disputes
To submit a written notice of error or request for information
