Selene Cares+
Help for your loan. Hope for your future.
Selene Cares+
At Selene, we understand that every homeowner's journey is different. That's why we created Selene Cares+, a digital learning and support experience designed around your needs. Through personalized emails, text messages, educational videos, and interactive resources, Selene Cares+ helps make mortgage information easier to understand and easier to access. Whether you're looking to stay informed, explore solutions, or learn about options that may be available to you, the information is there whenever you need it.
With Selene Cares+, you can learn at your own pace, revisit information as often as needed, and gain the knowledge you need to make confident decisions about your mortgage.
Having trouble making your mortgage payment? We are here to help!
We recognize that homeownership can be challenging when financial difficulties arise. We are committed to helping you avoid foreclosure if possible. We have flexible options for our customers who are struggling financially and we urge you to contact us as soon as possible if you are unable to make your mortgage payments.
Mortgage Assistance Resources
Short videos to help you understand where you stand and what comes next. Start with the path that fits you best.
Getting Caught Up
If you have missed a payment or are worried you might.
Trouble Making Payments
Struggling to make your payment? Reach out early, because there may be options that help.
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Welcome to 'Back on Track'
Get caught up with mortgage guidance from Selene. It feels better to take action!
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Keep Your Mortgage Moving Forward
Catching up takes commitment, and every step forward is something worth feeling proud of.
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Importance of Staying Current
Staying current protects your home and your credit, and keeps more options open to you.
Learn More →Exploring Your Options
If catching up is not possible right now, there are other paths.
Understanding a Loan Modification
When life changes, your mortgage may need to change too. A loan modification could help.
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Selling as a Way Forward
For homeowners falling behind on payments, selling your home may be a smart alternative.
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There's More Than One Way Forward
If you owe more than your home is worth, a short sale may offer a fresh, dignified start.
Learn More →Not sure which applies?Our team can walk you through it.
(877) 735-3637Stay In Step With Selene
Please beware of any person or company offering to intervene on your behalf while charging you a fee for their services. There are no fees for you to complete an application for assistance with Selene. Be vigilant with email correspondence and always confirm it comes from @selenefinance.com. If it does not or you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email Customer Service.Important InformationThe information provided on this website is for general in nature and may not apply to all customers, mortgage loan products, loan programs, loan statuses, or individual circumstances. Do not rely solely on the information contained here. Eligibility for, and availability of payment assistance programs, loss mitigation and other mortgage-related services will depend on the specific facts and circumstances of the account, including applicable investor, insurer, guarantor, and regulatory requirements. Nothing on this website modifies the terms of the loan documents, investor requirements or laws applicable to the mortgage type. For information regarding your specific mortgage loan, please contact us directly.